When to open a dispute
Use a dispute if the delivery failed or does not match the offer.
- Item not received or access did not work.
- Service not provided as agreed.
- Try the order chat first; disputes let staff review the history.
Evidence
- Upload clear screenshots with timestamps.
- Quote what the offer promised compared to what you received.
- Keep communication in the order thread if possible.
- Short, factual notes help with a quicker review.
Timeline
72-Hour Window
Open a dispute within 72 hours after delivery or the expected delivery window, unless your order type indicates a different limit.
What you will see
Open dispute appears on the order page when a dispute is allowed.
Outcomes
Staff review the chat, evidence, and the offer terms.
Possible Outcomes
Outcomes may include a refund to you, supplier wallet adjustments, or a split based on policies and facts.